We provide low-cost outsourced server management services to data centres, ISPs, and hosting firms all around the world. We will continuously monitor your server’s operations and guarantee that it will be up and running without interruptions 24 hours a day, seven days a week. By selecting us as your server management partner, you can be confident that your servers are in the hands of trustworthy and highly experienced personnel. Our professionals will work around the clock to ensure that your server is running at peak efficiency. We are here to help you 24 hours a day, seven days a week.
Server Management Plans and Features
L1 to L3 Support
Unlimited Tickets per Server
Unlimited Domains per server
30 min Average Response Time
4 Hours Average Resolution Time
Why Hire Server Engineers From MyPerWeb?
Our cPanel certified engineers are knowledgeable, skilled, and have unrivalled expertise in their industry.
We provide live chat support around the clock to provide timely assistance to your consumers under your brand name.
Administrators allocated to a client will have their own Skype logins, and a Skype room will be setup to encourage debate and general chat.
Assign a special extension number to your tech/team so that you may contact them via mobile phones or landlines.
MyPerWeb will be available to you 24 hours a day, 7 days a week, 365 days a year.
The free trial offer means you can try our engineers for 7 days without giving any penny.
Our Quality Assurance team, which continually reviews the services, ensures error-free and quick service.
You can begin using our service as soon as you identify your requirements and select a package.
If you are dissatisfied with the quality of our help for any reason, you can simply contact us to receive a full refund.
Frequently Asked Questions
We believe that our business partners and enterprises are crucial to our future success!
We support almost all versions of Linux/Unix and Windows.
You can escalate your issues by opening ticket at Escalation Department or by sending an email to firstname.lastname@example.org
You can submit your concerns and complaints by opening ticket at Quality Assurance Department or by sending email to email@example.com
We support almost all control panels like cPanel, Plesk, DirectAdmin, Helm, WebMin, Kloxo, InterWorx and SolusVM with Xen and OpenVZ virtualization.
The following services are monitored : Root Partition, Total Processes, Server Load, CSF, Free Space, MYSQL, Mail Queue, ServerTime, HTTP, Zombie Processes, Clam, FTP, IMAP, SSH, SSMTP, PING, Swap Usage.
In Server Audit, we will perform Enterprise Server Hardening and provide you a detailed Audit report about your server. The report include present condition of your server, the steps that we have done and the changes that we have made to tweak and secure your server.
The difference is basically in experience and skill set. L1 technicians have 0-1 years of experience, while L2 technicians have 2-4 years of experience. L3 technicians have 5+ years of experience.
We monitor your server’s various services like apache, DNS, mail, ftp, pop3, server load and free disk space 24/7 using Opensource monitoring tools. Since we are “proactively” monitoring the resources and working tirelessly to make sure that services stay online 24/7, you might notice that our technicians have already been taken care of any issue even before you start checking about an alert.
Resolution Time is the total time taken to resolve a ticket, starting from the time it was opened. In most cases, our technicians are able to maintain a resolution time of 6 hours. However some cases will require more time than usual, like migration, data restoration, malware scan etc.
Response time is the maximum amount of time taken for a technician to reply to a ticket tagged ‘New’ / ‘Customer Reply’. We offer a guaranteed response time of 15 to 30 minutes depending on the support plans.
Yes. We provide free phone support with dedicated support plans.
With MyPerWeb, you can authorize us to have a senior technician call your customer on your behalf for resolution of their high priority or complex issues. Speaking from our experience, most tickets that go wayward and result in bad review from your client on Internet Forums can be avoided very easily with a direct conversation and proper analysis of the issue they are stuck with.